Billing

Dear DigitalOcean Support Team, I am writing to report a serious issue with your billing and team creation system that has resulted in a loss of funds from my account. Today, I attempted to create a new team. Due to either a system lag or a lack of clear guidance on your platform, I ended up creating two separate teams with the same name. During this process, your system prompted me to add a payment method for each team, which I did via PayPal. Upon checking my PayPal statement, I noticed that I was charged twice: two separate payments of $5 each, totaling $10. Here is the current confusing situation that I need you to explain: I was charged $10 by DigitalOcean via PayPal. In my DigitalOcean account, I deleted one of the teams because it was a duplicate. However, I only have a $5 prepayment credit showing in my remaining account. This means $5 has completely disappeared. I paid for a service (the team creation fee), I deleted the service (the team), but the associated $5 payment was never returned to me as credit nor refunded to my PayPal. I do not understand your payment system logic. If creating a team requires a $5 prepayment, and I delete that team immediately without using any resources, why is the $5 not credited back to my main account or refunded? It feels like I have paid for a service that no longer exists. Request: Please conduct an internal investigation to locate my missing $5. I expect one of the following resolutions: The missing $5 to be added to my active account as prepaid credit, or A full refund of the duplicate $5 payment back to my PayPal account. I await your explanation and resolution. Best regards,

Hello DigitalOcean Support, I am contacting you through the general billing category because my account is stuck in a "failed sign-up" state and does not show the student support options. The Issue: Today, while attempting to authorize my GitHub Student Developer Pack, the page crashed. Now, my account shows a standard 60-day trial instead of the 1-year student credit, and I receive the error: "The GitHub Student Pack promotion has already been applied to another team." What I have already tried: I revoked both "DigitalOcean" and "DigitalOcean Education" permissions on GitHub and tried to re-link, but the button is now greyed out or fails. I have verified my payment method. I have confirmed I only have one team and one email. It appears my unique GitHub student token is locked. Please manually apply the 1-year / $200 student credit to this account. Thank you for your help in resolving this technical glitch

I don't use your service, so I'm asking for a refund.

I signed up through a referral link but the $200 credit is not showing in my billing section. Can you please help activate it?

hi am a college student, i need student pack github trial

Hi, I received a welcome email offering $200 credit with code DIVE200IN. I have added my payment method, but there is no 'Promo Code' input field at the bottom of my Billing page. Could you please help me apply this code manually? Thank you.

Please can we introduce a billing cap. No matter how secure your setup something could go wrong and someone could quickly rack up a massive bill, on your account. I think there should be a billing cap option and then also alerts based on this cap. So say you can set it to alert you at x% and then y% of the cap. Currently there is option to set one alert but thats not really good enough.

Sometimes you need to spin up a couple servers to handle the load for about 20-40 minutes. It is understandable that you are billed to the next hour, but I thought I'd throw this out there. Several other cloud providers, primarily "Google Cloud," is now providing per minute billing. With competitive pricing, this is somewhat compelling. My request is that digital ocean re-evaluates whether or not they would like to support this billing feature. I would even understand if droplets cost slightly more if you are not enabled on hourly billing. Thank you for your time.

There is no place to get some stats and graphs about billing. I would get some info, about costs source, sort them and view their path over the months